FAQ2025-08-07T12:38:44+01:00

FAQ

Walker’s Logs logo featuring a blue tree silhouette.

Some of the most common questions we get asked

When it comes to woodburning, many people have questions – especially surrounding kiln dried logs. Whether you’re a wood burning guru, or new to the world of firewood, understanding the importance of kiln dried logs is essential.

Kiln Dried Logs questions:

What are kiln dried logs?2025-08-07T12:46:03+01:00

Kiln dried logs are logs that have been dried in a controlled environment using a kiln. This process reduces their moisture content significantly, making them more efficient for burning.

Why should I choose kiln dried logs and not seasoned logs?2025-08-07T12:47:16+01:00

When it comes to woodburning, it is crucial that all logs are dry and have a moisture content below 20%. Anything exceeding this level not only harms the environment but can also damage your chimney. Therefore, it is essential to ensure that the wood you purchase is adequately dried and ready to burn.

We highly recommend using kiln dried logs rather than seasoned logs. Seasoned logs are those that have been left to dry naturally. This process can be quite unpredictable as they’re heavily reliant on the outside atmosphere and may take several years to achieve the required moisture level. Typically, seasoned wood will only reach a moisture content of 25%, which falls short of the standard for wood burning.

In contrast, kiln dried logs have a significantly lower moisture content, making them easier to ignite, generate a greater heat output and also produces less smoke. Choosing kiln dried logs is not just a smart choice for home burning, but also a responsible decision for the environment.

Can I burn kiln dried logs straight away?2025-08-07T12:46:59+01:00

Yes, you can burn kiln dried logs straight away. We kiln dry our logs to a moisture content of 20% or below and we are certified as Woodsure Ready to Burn. This means that as soon as your order is received, our logs are good to start burning straight away.

Why are kiln dried logs more expensive?2025-09-10T15:34:29+01:00

Kiln dried logs may have a higher upfront cost and appear more expensive compared to seasoned logs, but their efficiency and ease of use saves money in the long run, by providing you with greater heat output and minimal chimney deposits.

Can kiln dried Logs be stored outside?2025-09-09T16:30:44+01:00

Absolutely, you can store kiln dried logs outside. Our kiln drying process reduces the moisture content to a level that makes them ideal for burning. It would take a significant amount of water for these logs to reach a moisture content that is unsuitable for use. However, if you choose to store your logs outdoors, we highly recommend placing them in a log store or under a suitable cover to protect them from the natural elements. This will help maintain their quality and ensure they remain ready for your next fire.

Can you cut my logs specifically to my preference?2025-08-07T12:48:07+01:00

Our logs are available in a standard length of 9”, this is our most popular length and is always in stock for delivery. For our local customers who have a loose load, we also offer the option to order logs in lengths of 12”, 15”, or 18”.

What moisture content are your logs?2025-08-07T12:48:35+01:00

We kiln dry our logs to a moisture content below 20%. We do offer a money-back guarantee if our logs are not within the promised moisture content range.

Where do you source your wood from and is it sustainable?2025-08-07T12:48:59+01:00

At Walker’s Logs, we prioritise sourcing raw materials with a commitment to quality and sustainability, focusing exclusively on timber from within the UK. Last year, we sourced timber from over 100 farms, estates, and woodlands, who all have a felling license from the Forestry Commission.

We are also Grown In Britain accredited, which guarantees that all our timber comes from well-managed, sustainable woodlands right here in the UK. When you see the Grown In Britain logo, you can trust that the timber used has been ethically grown and legally felled, adhering to the UK Government Timber Procurement Policy. The Grown In Britain scheme conducts annual audits and checks to verify that accredited companies follow the necessary measures and procedures for sustainable sourcing.

When purchasing wood, always look for the Grown In Britain accreditation and ensure that the timber hasn’t been imported – approximately a shocking 70% of the UK’s wood is imported.

Why should I burn kiln dried logs?2025-08-07T12:49:13+01:00

We highly recommend using kiln dried logs for your burning needs. These logs have a significantly lower moisture content compared to traditional seasoned logs, as we ensure that our kiln dried logs are brought down to a moisture level of below 20%. This reduced moisture content not only allows for a cleaner burn but also results in a higher heat output, making them a more efficient choice for your fire.

Additionally, the kiln drying process effectively eliminates any insects and pests, such as woodworm, that may have been present in the wood prior to drying. By choosing kiln dried logs, you can enjoy a cleaner, more powerful fire while also ensuring that your logs are pest free. Whether you’re using them for a cozy fireplace or an outdoor fire pit, kiln dried logs are the ideal option for everyone seeking a superior burning experience.

Why are there shorter pieces of wood in my load?2025-08-07T12:49:33+01:00

As we are dealing with a natural product, the timber that we source comes in all shapes and sizes. We mainly cut tree trunks between 8 foot (2.4 meters) and 10 foot (3 meters). However, rarely the timber is exactly this length.

For example, if we are cutting 15” logs out of a 98” tree trunk, you will get 6 x 15” logs and an 8” offcut. If we were cutting 18” logs out of the same 98” tree trunk, you will get 5 x 18” logs and an 8” offcut. If, however, you were cutting 9” logs out of the same 98” tree trunk, you will get 10 x 9” logs and an 8” offcut.

This is why it can seem like you get excessive offcuts in a load of 12”/15”/18” logs. We are able to load the trucks by hand thus filtering out any offcuts and making sure the whole load is the length you ordered. However, there is a handling charge of £15.00 for a single load and £30.00 for a double load.

We hope this explains why there are shorter pieces in your load of logs. It is worth remembering that these are ideal for starting the fire and you are still getting the same volume of logs that you are paying for.

What species of wood will my order consist of?2025-09-10T15:37:29+01:00

At Walker’s Logs, we only use good burning British hardwoods. We cut and dry all our logs on site and the species of timber we receive from our suppliers do vary, but we only use good burning hardwoods such as ash and beech. Our stocks are constantly rotating and because of this, we are not able to deliver any species specific loads. If you would like to know what what species your load consists of, please let us know at point of order and we can let you know.

Delivery Services questions:

Why can’t I arrange a collection for a pallet/empty bulk bag?2025-08-07T12:54:53+01:00

The products that are delivered with a pallet and bulk bags are delivered using an external delivery company. This is because with out own vehicles we do not have the equipment to move the pallets off the back of the trucks, whereas the external delivery company that we use do.

  As we use an external delivery company, they do not return to us once deliveries are complete. As a result of this, we are unable to offer a service where the drivers can bring back the bags or pallets.

I’m in your local area, what do you recommend?2025-08-07T12:54:48+01:00

If you’re in our local delivery area we would always recommend you have one of our loose loads delivered. As these are delivered through Walker’s Logs, the delivery is in our control, so we are able to offer more guidance on any queries you might have regarding delivery. The vehicles we use for local deliveries are a lot more accessible and tend to get into the majority of our local customers’ driveways.

Can you deliver kindling and firelighters?2025-09-09T16:40:16+01:00

Yes, we can deliver our kindling and firelighters. We offer a free next working day DPD delivery service on orders over £30.00. Alternatively, we do also offer a collection service from us in Compton Abdale, or we can let you know our closest retailers.

Why isn’t the stacking option available?2025-08-07T12:56:28+01:00

We can only offer our stacking service on our loose loads of logs, so if you’ve ordered a palleted product, our Kiln Dried Logs Bags, or a load of offcuts there will not be an option for the stacking service.

Occasionally, due to a large increase in demand, we have to put a temporary hold on our stacking service to help relieve some pressure. When we receive a large increase in demand, our lead time will also increase. When we are stacking a loose load of our logs, we roughly plan an extra hour for a Single Load and an extra 2 hours for a Double Load. When we’re under extreme pressure, we can schedule more deliveries in when we are not stacking the loads and just tipping them instead. This helps relieve some pressure and brings our lead time back down, which allows us to be able to deliver to you as quickly as we can.

Will you stack my logs?2025-09-09T16:41:41+01:00

If you’re in our local delivery area, and if you’ve ordered one of our loose loads, then yes, we can stack your logs for you at an additional cost. The price for our stacking service is based on the driver being able to get their vehicle relatively close to where the logs need to be stacked.

What’s the difference between a Local Delivery and a Nationwide Delivery?2025-08-07T12:57:39+01:00

We can deliver our logs nationwide and we offer free delivery within England and Wales, but unfortunately, our team in the Cotswolds aren’t able to deliver our palleted products or travel nationwide. The Walker’s Logs team can deliver to all our local customers when ordering our loose loads and delivery is typically carried out on a 3.5 Tonne vehicle – These are tipper trucks. Loose loads are typically tipped at the property upon delivery or an optional stacking service can be added. We can deliver our loose, local loads to the following postcode areas; GL, OX, SN, CV & WR.

When ordering one of our palleted products, or if we are delivering to postcodes out of our local delivery range, we use an external pallet-line delivery company to deliver. Delivery is carried out on a 7.5 Tonne vehicle, and the drivers will always do their best to get the pallet onto your driveway, but sometimes this isn’t always possible and this can be left kerbside. They are also not able to move the pallets over soft grounds such as grass, or gravel driveways, and they are not able to move the pallets up any slopes as they use a hand pallet truck to move the pallets around. The drivers are not able to enter customer properties and they are unable to bring the pallets back.

When receiving a nationwide delivery, we are able to offer you a weekday that is convenient for you, however, we are unable to advise you of the time of day at the point of order. On the chosen delivery day, we can get in touch with the delivery company to provide you with a rough approximate time of arrival – however, these occasionally can be delayed if the drivers are held up at previous deliveries or for other external factors, such as vehicle issues. If you’re not home at the time of the scheduled delivery and/or the delivery isn’t able to take place a re-delivery fee will be applicable.

If you are within our local delivery range then it’s always best to order from the local products.

Can I come and collect logs from you?2025-08-07T12:58:14+01:00

We do offer a collection service. Orders for our Kiln Dried Log Bags, Kindling and Firelighters can be collected from us in Compton Abdale.

It’s raining, can I reschedule my delivery?2025-08-07T12:58:50+01:00

We carry out our deliveries in all types of weather – as long as it’s safe for our drivers. If the weather isn’t very pleasant on the day of delivery, and if for example, it’s raining, we do cover the back of our local delivery trucks with a tarpaulin, so your logs do not get wet along the way. Once the driver gets to you our loose loads are typically tipped, so we would always recommend having a tarpaulin ready for when our drivers arrive and they will cover the logs for you to ensure they’re kept dry until you are able to move them.

On a busy day, we can deliver the equivalent of 30 Single Loads of Kiln Dried Logs and all of our deliveries are geographically paired together. Because of this, we do have a 24-hour cancellation policy on our deliveries to allow us time to try and schedule another delivery in. Any cancellations or re-delivery requests made with less than 24 hours’ notice to the delivery date can incur a re-delivery charge of £25.00 including VAT. Alternatively, our drivers do carry tarpaulins with them which are available to purchase.

What time will my order arrive?2025-08-07T13:01:01+01:00

It is slightly harder to give you a timed window for your delivery, but with our local loads, we can try to narrow this down to an AM or PM delivery slot. We can also ask our delivery drivers to give you a call when they are on their way with your order.

If you’re having a delivery via our external delivery company, we can get in touch with the delivery office on your chosen day of delivery to provide you with a rough estimated time of arrival.

When will my local delivery arrive?2025-08-07T13:01:41+01:00

We carry out our deliveries Monday – Friday and our standard lead time is 3 – 5 working days. However, during our busier periods, our lead time can be extended.

When an online order is received, we will contact you to discuss your delivery and to schedule you in for a delivery date. We can usually always deliver on a day that is convenient for you, depending on what we already have scheduled for that day.

Other common questions:

How can I order and pay?2025-08-07T13:04:16+01:00

You can place an order through our website, or you can give the office a call on 01285 720940. Payment is required at point of order.

Why don’t you sell by the weight?2025-08-07T13:04:49+01:00

We kiln dry all of our logs to a moisture content below 20%. As a result of the low moisture content, our logs will be lighter than seasoned/wet logs, so we sell our logs by the cubic metre.

We would always recommend purchasing by the cubic metre, as when purchasing by the weight (most typically by the tonne) you can never be too sure about the exact quantity you’re purchasing as logs with a higher moisture content will be heavier, and unless the load comes with a weighbridge ticket, you can never be too sure about what quantity you’re really getting!

How many logs do I need?2025-09-10T15:38:35+01:00

This will all depend on how efficient your wood burning stove is, how often you are lighting your fire, whether logs are your main source of heating or an added heating source and how cold the winter is. Every household varies – some customers can go through multiple double loads a season, and some customers order a single load which can also last them a season. As a rough guide, we would suggest that the equivalent of our double load of kiln dried logs would be sufficient to last a Winter season.

When is the best time to order a load of logs?2025-08-07T13:05:33+01:00

We are here year-round for orders and deliveries, but we would always recommend getting stocked up with logs sooner rather than later, and not ordering when you have run or are just about to run out of logs. Winter is our busiest time of the year and we will always do our best to get a delivery to you as quickly as we can, but sometimes an increase in demand can cause an increase in lead time.

To avoid any disappointment, we would always recommend scheduling a delivery before you are due to run out of logs, so that if we do have an extended lead time you have enough logs to see you through before we get to you with your next order.

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